Shipping policy
At Bizyheart Studio, we are committed to delivering your orders promptly and in excellent condition. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased on our website, www.bizyheart.com.
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1. Processing Time
Orders are processed within 2-3 business days of receipt.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email with tracking details once your order has been shipped.
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2. Shipping Partners and Delivery Time
We partner with reliable courier services to ensure timely and secure deliveries.
Standard delivery times vary between 3-14 business days, depending on the delivery location.
Delivery timelines may be affected by factors beyond our control, such as weather conditions, courier service delays, or public holidays.
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3. Shipping Charges
Shipping charges are calculated at checkout based on your location and the weight of the package.
Any applicable taxes or duties are included in the shipping cost unless otherwise stated.
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4. Delivery Locations
We currently ship across all major cities and towns in India.
For international shipping, please contact us at hello@bizyheart.com for assistance and pricing.
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5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number.
Use this tracking number to monitor the progress of your delivery on our courier partner's website.
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6. Damaged or Lost Packages
In case your order arrives damaged, please notify us immediately at hello@bizyheart.com with clear photographs of the product and packaging. We will investigate and resolve the issue promptly.
If a package is lost in transit, we will work with the courier partner to locate it or provide a suitable resolution.
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7. Delivery Delays
While we strive to meet our delivery timelines, unforeseen circumstances such as natural disasters, transportation strikes, or other force majeure events may cause delays. We appreciate your patience in such situations and will keep you informed.
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8. Change of Address
If you need to update your shipping address, please contact us within 24 hours of placing your order.
Once an order has been shipped, we are unable to modify the delivery address.
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9. Return to Sender
If an order is returned to us due to incorrect address details, refusal of delivery, or failure to collect the package, we will contact you for further instructions. Additional shipping charges may apply for re-delivery.
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For further questions or concerns about shipping, please contact us at hello@bizyheart.com. We’re here to help!