Refund policy
Refund, Return & Cancellation Policy
Part 1: Clay Painting Workshop Tickets
1. No Refunds
Workshop tickets are non-refundable. No full or partial refund will be issued for change of plans, non-attendance, or personal or travel emergencies, except as stated in Clause 8.
2. Rescheduling
A booked participant may attend the workshop at the same location within 30 days of the booking date, provided Bizyheart Studio is informed in advance.
3. Rescheduling Procedure
Requests must be emailed to hello@bizyheart.com at least 48 hours before the booked slot and must include the participant's name, booking details, original date and slot, and preferred new date and slot. Bizyheart Studio will confirm the new slot by reply email and by a calendar invitation sent to the email address provided at the time of booking.
4. Lapse of Booking
If the workshop is not attended within 30 days of the booking date, or if Bizyheart Studio has not been informed, the booking will stand lapsed. No amount paid will be refunded, carried forward, or adjusted against any other booking, workshop, or product.
5. Single Rescheduling
Each booking may be rescheduled once. Any further change is at the sole discretion of Bizyheart Studio.
6. Early or Late Arrival
Early or late arrival is subject to slot availability. A change to another time slot on the same day must be requested and confirmed in writing, by email or WhatsApp. A change is valid only upon written confirmation from Bizyheart Studio.
7. Validity and Transfer
Workshop tickets are valid only at the location for which they were booked and cannot be transferred to another location. The date may be changed within the same location in accordance with Clauses 2 and 3. Tickets cannot be exchanged for any other workshop or product, or converted into cash or store credit.
8. Cancellation or Rescheduling by Bizyheart Studio
In the event of unforeseen circumstances such as a power outage or other emergency, Bizyheart Studio will inform participants as early as possible, and the participant may choose a new date or time. Where the participant is informed within 2 hours of the scheduled slot, or has already arrived at the venue, and does not wish to reschedule, the ticket amount will be refunded.
9. Booking Details
Once a booking is confirmed, the number of participants cannot be reduced. Participants are advised to verify all details before completing payment.
Part 2: Products
1. No Refund, Return or Exchange
All product purchases are final sale. Returns, exchanges, and refunds are not accepted once an item has been purchased.
2. Damaged, Defective or Incorrect Items
If an order arrives damaged, defective, or incorrect, the customer must notify Bizyheart Studio at hello@bizyheart.com within 48 hours of receiving the item.
To validate a claim, the following must be provided:
- A clear description of the issue.
- Photos or videos of the damage or defect.
- An unboxing video as proof.
Claims without an unboxing video will not be processed.
3. Handmade Products
All products are handmade and hand-painted, and each piece is unique. Slight variations in design, color, or texture are natural and are not considered defects.
4. Order Cancellation
Once an order is placed, it cannot be canceled or modified.
Customer Support
For any questions or concerns, please contact hello@bizyheart.com.